Our 100% Satisfaction Guarantee allows you to return any product within 30 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees).
In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:
All returns require previous communication with Just Grillin and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned unopened in resaleable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.
If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within 24 hours of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us at 813-962-1700 to report this issue and we will gladly help you out.
If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us toll free at 813-962-1700 to report this issue and we will gladly help you out.
The 100% Satisfaction Guarantee IS NOT covered if: